Watch the MSP Growth Summit on demand for targeted strategies and tactics to grow your successful MSP business, from speakers who’ve walked the walk.
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Cyberattacks are on the rise, and your clients know they’re at risk—even if they aren’t increasing their cybersecurity spend. These networking best practices can help you protect clients and grow your business.
Struggling to deliver effective and consistent vCIO services? Simon shares lessons learned from scaling his MSP’s vCIO practice, including best practices for structuring your team and evaluating your success with KPIs.
Helping your customers understand the urgency and value of cybersecurity is an ongoing challenge. See how other MSPs are using data from the dark web not only to educate and train their customers, but also to drive significant revenue.
The results are in from Datto’s massive survey of the MSP and SMB community. Michael guides you through the findings, with advice to help you capture your share of the $100B opportunity in 2020.
Educating your customers about security can be an effective inbound selling tool to grow your MSP business. Learn how to build your own live hacking demo to get your prospects’ attention and spark meaningful conversations about security.
Auvik partner Brandon Nohr explains how he and his team use Auvik as a strategic driver of growth—plus, the three books he recommends to anyone growing their MSP business.
DNSFilter takes the hood off their marketing engine to share what works (and what doesn’t work) in their marketing programs. Walk away with actionable strategies to find more clients and build a better relationship with the ones you already have.
As a trusted advisor to your customers, you’re always seeking to add value and convert that to recurring revenue growth. Learn more about adding cybersecurity services to your portfolio, including SD-WAN and public cloud security.
Learn how automated asset data collection and reporting empower MSPs to save time while minimizing client downtime, boosting client satisfaction, and generating additional sales.
Kevin and Ryan help you navigate the complexities of adopting and selling Microsoft solutions, with a comprehensive look at Pax8’s Microsoft CSP Program.
In the new hybrid world, the “single pane of glass” is a faraway dream—or is it? Joe shows you how to stand apart from competitors with automation that allows you to quickly cross disparate environments and get the information you need in one place.
Big data and AI are changing the way your clients use communications—as well as their expectations. Learn more about the changing comms landscape and how you can tap into the communications market opportunity.
The majority of growth in the MSP industry is coming from cloud services. Angus breaks down your eight-step plan to build a cloud service practice, including key metrics, target markets, and sales tactics.
What do the fastest-growing and most profitable MSPs have in common? What factors accelerate growth, and what factors inhibit growth? Paul draws on data from the industry’s broadest and deepest benchmark of MSP performance to answer these burning questions.
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CEO, Liongard
Joe is a serial entrepreneur in the IT services industry. His background includes over two decades of experience in managing critical infrastructure for JP Morgan Chase, IBM, the U.S. Department of Defense, AIG, and many others under the care of an IT managed service provider business he owned, operated, and sold. Following his exit, he founded Liongard to address the root cause of cybersecurity: the proliferation of technology and subsequent lack of visibility, automation, and insight for the people who manage IT operations. He is a graduate of Trinity University with a Bachelors in Computer Science and is a Certified Information Systems Security Professional.
In the new hybrid world, the “single pane of glass” is a faraway dream—or is it? Joe shows you how to stand apart from competitors with automation that allows you to quickly cross disparate environments and get the information you need in one place.
About Liongard
Liongard empowers your MSP to deliver a superior experience to the customer without sacrificing profit. Leverage accurate and trustworthy details automatically collected from the systems you manage. Gain exponentially more value from your existing investments in staff, PSA, and documentation platforms. Automation with Liongard Roar provides documentation your entire team can trust throughout your customer's journey from sales all the way to billing.
Technical Product Marketing Manager, Huntress
Annie Ballew is a former security systems engineer who has entered into the world of technical marketing with Huntress Labs. Prior to Huntress, she was a solutions engineer at Cisco Systems, designing and deploying cloud security solutions, VPN technologies, and network access control. She holds a CISSP and CCIE Emeritus #18183.
Educating your customers about security can be an effective inbound selling tool to grow your MSP business. Learn how to build your own live hacking demo to get your prospects’ attention and spark meaningful conversations about security.
About Huntress
Huntress Labs is a leading provider of advanced threat detection and actionable cybersecurity intelligence for managed service providers (MSPs) , small-to-medium sized businesses, and enterprises. Huntress has pioneered an effective and cost-effective method to address threats at a layer that is often overlooked—footholds that are indicative of malicious activity on customer endpoints. By providing expert analysis and actionable insights based on investigation into those activities, Huntress enables corporate IT teams to quickly resolve incidents. With Huntress, MSPs can reduce cybersecurity response labor, retain and grow their client base, and differentiate themselves from the competition.
Director of Channel Development, ID Agent
Natasha has over a decade of experience in technology sales and customer success. Previously in education technology, she is passionate about leveraging great technology to drive businesses forward. Natasha launched her career at ID Agent as the first Partner Success Manager and helped build the program that empowers our partners to use Dark Web ID to provide critical protection for their clients, and drive new recurring revenue. In Natasha’s role as Director of Channel Development, she attends over 40 MSP events worldwide each year. Her favorite part of being on the road (aside from the frequent flier miles) is hearing success stories directly from ID Agent partners and getting to share those with new (and soon to be) partners.
Helping your customers understand the urgency and value of cybersecurity is an ongoing challenge. See how other MSPs are using data from the dark web not only to educate and train their customers, but also to drive significant revenue.
About ID Agent
ID Agent provides the channel’s leading Dark Web monitoring and security awareness training solutions to MSPs worldwide. Its flagship product, Dark Web ID, delivers human-validated intelligence to identify, analyze, and monitor for compromised or stolen employee and customer data. This data helps protect businesses from risk of a breach, while its prospecting tool opens doors for MSPs to begin security conversations. The company’s BullPhish ID platform provides cybersecurity awareness training and phishing simulation geared to the non-technical end user, to enhance a company’s overall cybersecurity and further safeguard corporate systems. For more information, visit: www.idagent.com or go to LinkedIn, Twitter or Facebook.
Director of Product Marketing, Pax 8
Ryan Cromar leads all Microsoft programs for education and enablement for Pax8 Partners.
Director of Solution Engagement, Pax 8
As the Director of Solution Engagement at Pax8, Kevin Gritsch is responsible for sales engineer engagement, content delivery, and acting as a liaison interdepartmentally. In this role, Kevin’s main objective is to build Pax8’s sales engineer team to further facilitate the technical needs of the partner community, while providing the “Wingman” experience. Before joining Pax8 over three years ago, Kevin spent five years at Symantec on the sales engineering team, specializing in cloud security solutions like endpoint protection, email security, and data encryption. He has a degree in Exercise Science and is passionate about endurance races. In fact, he has run over 30 marathons. Kevin has multiple security certifications issued by CompTIA and ISC2 (International Information Systems Security Certification Consortium).
Kevin and Ryan help you navigate the complexities of adopting and selling Microsoft solutions, with a comprehensive look at Pax8’s Microsoft CSP Program.
About Pax 8
Pax8 is the best place to buy cloud solutions. As a born-in-the-cloud company, Pax8 simplifies the buying journey, empowering its partners to achieve more with cloud technology. The company’s technology displaces legacy distribution by connecting the channel ecosystem to its award-winning transactional cloud marketplace. Through billing, provisioning, automation, industry-leading PSA integrations, and pre- and post-sales support, and education, Pax8 is a proven disruptor in the market. If you want to be successful with cloud, you want to work with Pax8. Get started today at www.pax8.com. Follow Pax8 on Facebook, LinkedIn, and Twitter.
Director of Product Marketing, Pax 8
Ryan Cromar leads all Microsoft programs for education and enablement for Pax8 Partners.
Director of Solution Engagement, Pax 8
As the Director of Solution Engagement at Pax8, Kevin Gritsch is responsible for sales engineer engagement, content delivery, and acting as a liaison interdepartmentally. In this role, Kevin’s main objective is to build Pax8’s sales engineer team to further facilitate the technical needs of the partner community, while providing the “Wingman” experience. Before joining Pax8 over three years ago, Kevin spent five years at Symantec on the sales engineering team, specializing in cloud security solutions like endpoint protection, email security, and data encryption. He has a degree in Exercise Science and is passionate about endurance races. In fact, he has run over 30 marathons. Kevin has multiple security certifications issued by CompTIA and ISC2 (International Information Systems Security Certification Consortium).
Kevin and Ryan help you navigate the complexities of adopting and selling Microsoft solutions, with a comprehensive look at Pax8’s Microsoft CSP Program.
About Pax 8
Pax8 is the best place to buy cloud solutions. As a born-in-the-cloud company, Pax8 simplifies the buying journey, empowering its partners to achieve more with cloud technology. The company’s technology displaces legacy distribution by connecting the channel ecosystem to its award-winning transactional cloud marketplace. Through billing, provisioning, automation, industry-leading PSA integrations, and pre- and post-sales support, and education, Pax8 is a proven disruptor in the market. If you want to be successful with cloud, you want to work with Pax8. Get started today at www.pax8.com. Follow Pax8 on Facebook, LinkedIn, and Twitter.
Channel Development Manager, Datto
After spending a year covering California as a Channel Sales Executive for Datto, Michael joined the business development team in February 2016. As a Channel Sales Executive, Michael worked with existing Datto partners both on a broader scale, through facilitating marketing plans and webinars, and on a client-specific scale, through vetting individual opportunities to ensure the proper business continuity solution was presented for each specific environment. In his role as Channel Development Manager, Michael represents Datto at numerous trade shows and technology conferences throughout North America, connecting with managed service providers and educating them on the value of a true business continuity solution.
The results are in from Datto’s massive survey of the MSP and SMB community. Michael guides you through the findings, with advice to help you capture your share of the $100B opportunity in 2020.
About Datto
As the world’s leading provider of IT solutions delivered by managed service providers (MSPs), Datto believes there is no limit to what small and medium businesses can achieve with the right technology. Datto offers business continuity and disaster recovery, networking, business management, and file backup and sync solutions. Learn more at datto.com.
Senior Director of Product Marketing, Intermedia
Reza Kamran is a seasoned technical marketer with over 25 years of experience in telecom, unified communications, and other high-tech fields. Reza is the Senior Director of Product Marketing at Intermedia and holds responsibility for the market rollout of UNITE, the company’s flagship UCaaS offering. He has experience working both domestically and internationally with a unique blend of skill sets across product marketing, product management, and business consulting. Working for companies such as 8x8, RingCentral, Oracle, and other tier one service providers, Reza has extensive global knowledge across mobility, voice, unified communications, contact center, and commerce technologies. He has completed his leadership training at Stanford University and holds a degree from Toronto’s York University in Business Administration.
Big data and AI are changing the way your clients use communications—as well as their expectations. Learn more about the changing comms landscape and how you can tap into the communications market opportunity.
About Intermedia
Intermedia is a leading Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS), business cloud email and productivity applications provider hyper-focused on delivering easy-to-use and secure communication and collaboration solutions to SMBs and the partners that serve them. Intermedia’s 360° approach to partner success makes it easy for channel partners to sell, set up, manage, and support the cloud while achieving strong margins and creating attractive new revenue streams through both branded, co-branded, and private label programs.
Director of Marketing, DNS Filter
As Director of Marketing, Josh is responsible for communicating the compelling vision of DNSFilter to all of our prospective customers. He is a veteran paratrooper with the 82nd Airborne Division and four combat tours to the Middle East. Josh holds a degree in Applied Management.
DNSFilter takes the hood off their marketing engine to share what works (and what doesn’t work) in their marketing programs. Walk away with actionable strategies to find more clients and build a better relationship with the ones you already have.
About DNS Filter
DNSFilter gives MSPs a revenue building, simple solution to block internet threats and unwanted content. Our secure, cloud-based DNS acts as a gateway to protect users from phishing, malware, botnets, and unwanted content. Beautiful dashboard reporting gives you a way to show your value as an MSP to your clients.
Content Producer, DNS Filter
Serena Raymond is the Content Producer for DNSFilter, where she oversees content creation and manages the DNSFilter content calendar.
DNSFilter takes the hood off their marketing engine to share what works (and what doesn’t work) in their marketing programs. Walk away with actionable strategies to find more clients and build a better relationship with the ones you already have.
About DNS Filter
DNSFilter gives MSPs a revenue building, simple solution to block internet threats and unwanted content. Our secure, cloud-based DNS acts as a gateway to protect users from phishing, malware, botnets, and unwanted content. Beautiful dashboard reporting gives you a way to show your value as an MSP to your clients.
President, Propel Your MSP
In 2003, Simon joined forces with university colleagues Marc and Vince to create S3 Technologies, one of the largest Canadian-based, full-service MSPs that now has a team of over 90 people. As the company’s visionary, Simon defines the company’s offering and educates clients on the future of IT and security. He oversees all Account Management activities and S3’s technical advisors to ensure client success. In 2019, Simon co-founded Propel Your MSP, a SaaS company focused on building apps for MSPs. Simon has been a member of the Entrepreneurship Organization (EO) since 2006. He served on the board, and he further took on the Presidency of the EO Montreal Chapter a few years ago. In Simon’s spare time, you’ll find him challenging himself in the mountains across the globe. As an avid skier and trail runner, Simon has backcountry skied mountain ranges on all seven continents.
Struggling to deliver effective and consistent vCIO services? Simon shares lessons learned from scaling his MSP’s vCIO practice, including best practices for structuring your team and evaluating your success with KPIs.
About Propel Your MSP
Propel Your MSP (PYM) is a powerful MSP IT Roadmap App for vCIOs. Built by an MSP for MSPs who are looking to make their vCIOs more productive and who are looking to strengthen their client relations by delivering more value. PYM allows you to easily audit your client’s network against your MSP’s standards, painlessly manage the lifecycle of all IT assets, and effortlessly generate a complete IT Budget including projects.
Sr. Director, Managed Security Service Providers, Fortinet
Stephan Tallent brings over 19 years of managed services and information security experience to Fortinet, having spent the last 14 years building managed security service practices within several different types of service provider businesses. Prior to Fortinet, Stephan supported security service development, technical design and sales operations support at telecommunications provider Masergy and led the development of Logix’s first hosted services and cyber security practice. He also held sales and marketing leadership roles at ANX and Iomega (EMC), and was co-founder and chief architect of managed security services at a successful value-add reseller turned MSSP. Leveraging this experience and wielding best-in-breed security technology, Stephan focuses on consulting to the partner community on developing profitable, best-practice based service offerings that encompass architecture, product development, training, go-to-market strategies, and sales operations.
As a trusted advisor to your customers, you’re always seeking to add value and convert that to recurring revenue growth. Learn more about adding cybersecurity services to your portfolio, including SD-WAN and public cloud security.
About Fortinet
Fortinet secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network—today and into the future. Learn more at www.fortinet.com, the Fortinet Blog, or FortiGuard Labs.
CEO, Warranty Master
Dan Wensley is the CEO of Warranty Master—global leader in Automated Asset Lifecycle Management. He leads a team of #MasterMinds to help IT service providers sell more and service less by automating the reporting on the age and warranty status of all devices. No stranger to the ITSP/MSP ecosystem, Dan brings with him 25 years of experience propelling organizations to success by applying a high level of tact, ingenuity, and his innate understanding of the unique needs of the industry to develop high-performing teams that know how to deliver. Dan regularly speaks and moderates at industry events across the globe and can regularly be found in the airport, hopping a plane to his next destination.
Learn how automated asset data collection and reporting empower MSPs to save time while minimizing client downtime, boosting client satisfaction, and generating additional sales.
About Warranty Master
Warranty Master is an Automated Asset Lifecycle Management application that helps IT Service Providers sell more and service less by automating the reporting on the age and warranty status of all devices. The application gives you the ability to proactively monitor and manage hardware refresh and warranty renewal sales, which improves your clients' service, performance, security, and budgeting capabilities. Get started for free at warrantymaster.com. No credit card required.
Director of Systems Engineering, Auvik Networks
Steve Petryschuk is the Director of Systems Engineering at Auvik Networks. He’s spent his time in this role working with both Auvik prospects and current partners, while also lending a hand on the technical side of the company’s network management software. Passionate about helping MSPs grow their businesses, Steve leverages his five years of experience leading technical enterprise sales and service opportunities in IT security to relate to the challenges and opportunities of the MSP world. He’s a regular speaker at many channel events on topics ranging from networking to technical sales, sales enablement, and more. Steve holds a Bachelor of Engineering and Management from McMaster University and is a registered Professional Engineer in Ontario.
Cyberattacks are on the rise, and your clients know they’re at risk—even if they aren’t increasing their cybersecurity spend. These networking best practices can help you protect clients and grow your business.
About Auvik Networks
Auvik’s cloud-based software simplifies and automates network monitoring and management for IT managed service providers. Auvik gives MSPs better visibility, documentation, and monitoring for their client networks, and automates many time-consuming network tasks. With Auvik, MSPs have an efficient and profitable way to manage their client networks. Visit www.auvik.com or follow @AuvikNetworks on Twitter. Auvik is a registered trademark of Auvik Networks Inc.
Chief Revenue Officer, Axcient
As CRO, Angus is responsible for marketing, sales, and customer success at Axcient. Axcient provides business continuity solutions serving managed service providers who in turn support small and medium size businesses. Previously, Angus was EVP of Marketing at Convercent, the leading provider of ethics and compliance software in the cloud, CMO at Hubble by insightsoftware, a leader in Enterprise Performance Management (EPM) software, and Vice President Product Marketing at Spirent. At Spirent, Angus was responsible for four product lines and $250M of revenue. In his free time, you can find Angus perusing his LinkedIn feed for industry updates or tearing up a squash court.
The majority of growth in the MSP industry is coming from cloud services. Angus breaks down your eight-step plan to build a cloud service practice, including key metrics, target markets, and sales tactics.
About Axcient
Axcient is an award-winning leader in business availability and cloud security solutions for Managed Service Providers (MSPs). The Axcient Business Availability suite—which includes Replibit, BRC, CloudFinder, Anchor, Fusion, and the Axcient Cloud—enables MSPs to build secure technology stacks for their clients, automate processes, and acts as the last line of defense for MSPs. Trusted by MSPs worldwide, Axcient protects businesses data and continuity in the event of security breaches, human error, and natural disasters. For more information, visit Axcient at www.axcient.com.
Founder and CEO, Service Leadership, Inc.
Paul Dippell brings more than twenty-five years of experience building, running, acquiring, and integrating IT Solutions companies. Mr. Dippell is often a featured speaker at IT Solutions industry events on the topics of successful channel business model strategy and operations.
Mr. Dippell is founder and Chief Executive Officer of Service Leadership, Inc. a leading Solution Provider consultancy firm, and publisher of the Service Leadership Index® of Solution Provider performance, the industry's broadest and deepest operational and financial diagnostic service. Additionally, Service leadership advises leading global IT manufacturers on channel management and strategies, and SMB and mid-market customer product and services strategies.
What do the fastest-growing and most profitable MSPs have in common? What factors accelerate growth, and what factors inhibit growth? Paul draws on data from the industry’s broadest and deepest benchmark of MSP performance to answer these burning questions.
CTO, SUCCESS Computer Consulting
Brandon Nohr leads SUCCESS Computer Consulting’s long-term technology vision and is responsible for the continuous development and evolution of SUCCESS products, services, and technical standards. With an IT track record spanning over 20 years, Brandon’s experience in the industry and leadership in the community has led to a reputation that’s second to none. He began his consulting career by designing and supporting custom software solutions for the service industry, joined SUCCESS in 2007 as a project engineer, and transitioned into a technical leadership role in which he was responsible for developing a business intelligence practice. Brandon has completed his Certified Ethical Hacker certification and is key in developing solutions that protect the businesses SUCCESS serves.
Senior Partner Success Manager, Auvik Networks
Tara is a problem solver, known for her love of tackling messy, complicated situations. She works with teams to figure out what needs to be done to get teams working together to achieve positive results. She is a recently published author who shared her valuable life lessons on resilience, cultivating a growth mindset, and keeping perspective to blaze a trail through life. Tara has learned that life requires grit, curiosity, and a whole lot of listening to understand how to identify and break through logjams to move people forward together. Over the last 20 years, she has spent time working with various charities and non-profit organizations to offer her time, mentorship, and have a little fun trying to make the world the kind of place she wants to live in.
Auvik partner Brandon Nohr explains how he and his team use Auvik as a strategic driver of growth—plus, the three books he recommends to anyone growing their MSP business.
Director of Content, Auvik Networks
Jennifer is the Director of Content at Auvik Networks, where she manages the company's publishing programs and hosts the Frankly MSP podcast. From the Auvik blog and newsletter to ebooks and website content, Jennifer is focused on delivering practical business-building information for MSPs. Trained as a journalist, she has worked in all sorts of content roles from blogger to book publisher.
CEO, Liongard
Joe is a serial entrepreneur in the IT services industry. His background includes over two decades of experience in managing critical infrastructure for JP Morgan Chase, IBM, the U.S. Department of Defense, AIG, and many others under the care of an IT managed service provider business he owned, operated, and sold. Following his exit, he founded Liongard to address the root cause of cybersecurity: the proliferation of technology and subsequent lack of visibility, automation, and insight for the people who manage IT operations. He is a graduate of Trinity University with a Bachelors in Computer Science and is a Certified Information Systems Security Professional.
Director of Channel Development, ID Agent
Natasha has over a decade of experience in technology sales and customer success. Previously in education technology, she is passionate about leveraging great technology to drive businesses forward. Natasha launched her career at ID Agent as the first Partner Success Manager and helped build the program that empowers our partners to use Dark Web ID to provide critical protection for their clients, and drive new recurring revenue. In Natasha’s role as Director of Channel Development, she attends over 40 MSP events worldwide each year. Her favorite part of being on the road (aside from the frequent flier miles) is hearing success stories directly from ID Agent partners and getting to share those with new (and soon to be) partners.
CRO, Axcient
As CRO, Angus is responsible for marketing, sales, and customer success at Axcient. Axcient provides business continuity solutions serving managed service providers who in turn support small and medium size businesses. Previously, Angus was EVP of Marketing at Convercent, the leading provider of ethics and compliance software in the cloud, CMO at Hubble by insightsoftware, a leader in Enterprise Performance Management (EPM) software, and Vice President Product Marketing at Spirent. At Spirent, Angus was responsible for four product lines and $250M of revenue. In his free time, you can find Angus perusing his LinkedIn feed for industry updates or tearing up a squash court.