A one-day virtual event to help experienced MSPs take their business to new heights.
Feb 27, 2020
12expert sessions
1day
0travel time
12expert sessions
1day
0travel time
12expert sessions
1day
0travel time
Chart your path to peak performance
Scaling your successful MSP business is all about optimizing your operations, refining your service offering, and finding ways to work smarter, not harder.
The MSP Growth Summit brings some of the brightest minds in the business together to help mature MSPs like you tackle these unique challenges. Skip the traffic jams and airport line-ups, and join us online for fresh insights from the comfort of your office.
We've lined up 12 expert sessions to help you:
Capitalize on emerging trends to carve out a profitable niche for your business
Overcome operational bottlenecks to boost your profit margins
Generate more value from existing accounts through new service offerings
Solve scaling challenges—and win new clients—with MSP-specific tools
Joe is a serial entrepreneur in the IT services industry. His background includes over two decades of experience in managing critical infrastructure for JP Morgan Chase, IBM, the U.S. Department of Defense, AIG, and many others under the care of an IT managed service provider business he owned, operated, and sold. Following his exit, he founded Liongard to address the root cause of cybersecurity: the proliferation of technology and subsequent lack of visibility, automation, and insight for the people who manage IT operations. He is a graduate of Trinity University with a Bachelors in Computer Science and is a Certified Information Systems Security Professional.
SESSION
How to Differentiate in the Era of Security, Cloud, App & Network
Working in on-premises and cloud environments has eliminated the much-touted 'single pane of glass' that was possible just a few years ago for your MSP. The need to quickly cross these disparate environments is the key to your success. In this session, Joe Alapat will discuss how to stand apart from your competitors with automation that truly covers a single pane of glass view of your client's environments in the new hybrid world.
About Liongard
Liongard empowers your MSP to deliver a superior experience to the customer without sacrificing profit. Leverage accurate and trustworthy details automatically collected from the systems you manage. Gain exponentially more value from your existing investments in staff, PSA, and documentation platforms. Automation with Liongard Roar provides documentation your entire team can trust throughout your customer's journey from sales all the way to billing.
Annie Ballew
Technical Product Marketing Manager, Huntress
Annie Ballew is a former security systems engineer who has entered into the
world of technical marketing with Huntress Labs. Prior to Huntress, she was a solutions
engineer at Cisco Systems, designing and deploying cloud security solutions, VPN technologies, and network access control. She holds a CISSP and CCIE Emeritus #18183.
SESSION
Let’s Talk: Having the Security Conversation
In cybersecurity, we often hear the same adages over and over again. “Preventive security is not enough.” “Threat actors can lurk in your environment for days, weeks, or months before being detected.” But what does the industry really mean by this? And what does this mean for your customers?
Educating your customers on the importance of security can be used as an inbound selling tool to grow any MSP business. In this session, Annie will explore how you can have meaningful conversations with your customers about security. Then, she’ll break down how to use education to draw your customers in and grow your information security business.
About Huntress
Huntress Labs is a leading provider of advanced threat detection and actionable cybersecurity intelligence for managed service providers (MSPs) , small-to-medium sized businesses, and enterprises. Huntress has pioneered an effective and cost-effective method to address threats at a layer that is often overlooked—footholds that are indicative of malicious activity on customer endpoints. By providing expert analysis and actionable insights based on investigation into those activities, Huntress enables corporate IT teams to quickly resolve incidents. With Huntress, MSPs can reduce cybersecurity response labor, retain and grow their client base, and differentiate themselves from the competition.
Natasha Boyko
Director of Channel Development, ID Agent
Natasha has over a decade of experience in technology sales and customer success. Previously in education technology, she is passionate about leveraging great technology to drive businesses forward. Natasha launched her career at ID Agent as the first Partner Success Manager and helped build the program that empowers our partners to use Dark Web ID to provide critical protection for their clients, and drive new recurring revenue. In Natasha’s role as Director of Channel Development, she attends over 40 MSP events worldwide each year. Her favorite part of being on the road (aside from the frequent flier miles) is hearing success stories directly from ID Agent partners and getting to share those with new (and soon to be) partners.
SESSION
Using Dark Web ID to Build a Profitable Cybersecurity Stack
Building a profitable security stack can seem like a daunting task. What solutions do you need? How can you help your customers and prospects understand the urgency and value? How should you price your offering?
In this session, ID Agent’s Director of Channel Development will share how you can use data from the dark web to not only educate and train your customers, but also drive significant revenue. Natasha will share strategies and best practices so you can increase MRR from your current customer base and drive new business using Dark Web ID’s best-in-class prospecting tool. You’ll walk away from this session with tangible action items and steps to drive a profitable cybersecurity offering in 2020.
About ID Agent
ID Agent provides the channel’s leading Dark Web monitoring and security awareness training solutions to MSPs worldwide. Its flagship product, Dark Web ID, delivers human-validated intelligence to identify, analyze, and monitor for compromised or stolen employee and customer data. This data helps protect businesses from risk of a breach, while its prospecting tool opens doors for MSPs to begin security conversations. The company’s BullPhish ID platform provides cybersecurity awareness training and phishing simulation geared to the non-technical end user, to enhance a company’s overall cybersecurity and further safeguard corporate systems. For more information, visit: www.idagent.com or go to LinkedIn, Twitter or Facebook.
Ryan Cromar
Director of Product Marketing, Pax 8
Ryan Cromar leads all Microsoft programs for education and enablement for Pax8 Partners.
Kevin Gritsch
Director of Solution Engagement, Pax 8
As the Director of Solution Engagement at Pax8, Kevin Gritsch is responsible for sales engineer engagement, content delivery, and acting as a liaison interdepartmentally. In this role, Kevin’s main objective is to build Pax8’s sales engineer team to further facilitate the technical needs of the partner community, while providing the “Wingman” experience. Before joining Pax8 over three years ago, Kevin spent five years at Symantec on the sales engineering team, specializing in cloud security solutions like endpoint protection, email security, and data encryption. He has a degree in Exercise Science and is passionate about endurance races. In fact, he has run over 30 marathons. Kevin has multiple security certifications issued by CompTIA and ISC2 (International Information Systems Security Certification Consortium).
SESSION
A Wingman’s Guide to Growing Your Cloud / MSP Business
As the leader in cloud distribution and trusted CSP Wingman for top MSPs, Pax8 simplifies the Microsoft CSP Program through billing, provisioning, automation, industry-leading PSA integrations, and free 24/7 pre- and post-sales partner support. During this session, your Pax8 Wingman will help you:
Navigate the complexities of adopting and selling Microsoft solutions
Learn about new technology vendors that will help you up-sell and cross-sell within your existing client base
About Pax 8
Pax8 is the best place to buy cloud solutions. As a born-in-the-cloud company, Pax8 simplifies the buying journey, empowering its partners to achieve more with cloud technology. The company’s technology displaces legacy distribution by connecting the channel ecosystem to its award-winning transactional cloud marketplace. Through billing, provisioning, automation, industry-leading PSA integrations, and pre- and post-sales support, and education, Pax8 is a proven disruptor in the market. If you want to be successful with cloud, you want to work with Pax8. Get started today at www.pax8.com. Follow Pax8 on Facebook, LinkedIn, and Twitter.
Ryan Cromar
Director of Product Marketing, Pax 8
Ryan Cromar leads all Microsoft programs for education and enablement for Pax8 Partners.
Kevin Gritsch
Director of Solution Engagement, Pax 8
As the Director of Solution Engagement at Pax8, Kevin Gritsch is responsible for sales engineer engagement, content delivery, and acting as a liaison interdepartmentally. In this role, Kevin’s main objective is to build Pax8’s sales engineer team to further facilitate the technical needs of the partner community, while providing the “Wingman” experience. Before joining Pax8 over three years ago, Kevin spent five years at Symantec on the sales engineering team, specializing in cloud security solutions like endpoint protection, email security, and data encryption. He has a degree in Exercise Science and is passionate about endurance races. In fact, he has run over 30 marathons. Kevin has multiple security certifications issued by CompTIA and ISC2 (International Information Systems Security Certification Consortium).
SESSION
A Wingman’s Guide to Growing Your Cloud / MSP Business
As the leader in cloud distribution and trusted CSP Wingman for top MSPs, Pax8 simplifies the Microsoft CSP Program through billing, provisioning, automation, industry-leading PSA integrations, and free 24/7 pre- and post-sales partner support. During this session, your Pax8 Wingman will help you:
Navigate the complexities of adopting and selling Microsoft solutions
Learn about new technology vendors that will help you up-sell and cross-sell within your existing client base
About Pax 8
Pax8 is the best place to buy cloud solutions. As a born-in-the-cloud company, Pax8 simplifies the buying journey, empowering its partners to achieve more with cloud technology. The company’s technology displaces legacy distribution by connecting the channel ecosystem to its award-winning transactional cloud marketplace. Through billing, provisioning, automation, industry-leading PSA integrations, and pre- and post-sales support, and education, Pax8 is a proven disruptor in the market. If you want to be successful with cloud, you want to work with Pax8. Get started today at www.pax8.com. Follow Pax8 on Facebook, LinkedIn, and Twitter.
Michael DePalma
Channel Development Manager, Datto
After spending a year covering California as a Channel Sales Executive for Datto, Michael joined the business development team in February 2016. As a Channel Sales Executive, Michael worked with existing Datto partners both on a broader scale, through facilitating marketing plans and webinars, and on a client-specific scale, through vetting individual opportunities to ensure the proper business continuity solution was presented for each specific environment. In his role as Channel Development Manager, Michael represents Datto at numerous trade shows and technology conferences throughout North America, connecting with managed service providers and educating them on the value of a true business continuity solution.
SESSION
The Opportunity in the Channel Has Never Been Better
We surveyed the MSP community and the SMB community, and all the results point to 2020 being a great year for the channel. SMBs understand the value of working with an MSP and—even better—they want to buy more services from you this year! In this session, we’ll dive into the numbers, make an action plan, and review the services you can add to your managed services offering to make sure you're capturing your share of the $100 billion opportunity in 2020.
About Datto
As the world’s leading provider of IT solutions delivered by managed service providers (MSPs), Datto believes there is no limit to what small and medium businesses can achieve with the right technology. Datto offers business continuity and disaster recovery, networking, business management, and file backup and sync solutions. Learn more at datto.com.
Reza Kamran
Senior Director of Product Marketing, Intermedia
Reza Kamran is a seasoned technical marketer with over 25 years of experience in telecom, unified communications, and other high-tech fields. Reza is the Senior Director of Product Marketing at Intermedia and holds responsibility for the market rollout of UNITE, the company’s flagship UCaaS offering. He has experience working both domestically and internationally with a unique blend of skill sets across product marketing, product management, and business consulting. Working for companies such as 8x8, RingCentral, Oracle, and other tier one service providers, Reza has extensive global knowledge across mobility, voice, unified communications, contact center, and commerce technologies. He has completed his leadership training at Stanford University and holds a degree from Toronto’s York University in Business Administration.
SESSION
The Future of Cloud Communications on the Modern Business
The market opportunity for selling and managing cloud communications is expected to grow to over $143 billion by the end of 2024. Growth is being spurred by rapid advancements in big data, IoT, and artificial intelligence. Such advancements are changing the way your clients think and use communications—necessitating faster, smarter, and more automated capabilities.
In this session, you’ll learn:
How new technologies such as artificial intelligence are vastly changing the comms expectations for your clients
Why an integrated communication experience is so important
The new business models, management tools, and support capabilities that can help you more effectively tap into the communication market opportunity while continuing to own your customer relationships
About Intermedia
Intermedia is a leading Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS), business cloud email and productivity applications provider hyper-focused on delivering easy-to-use and secure communication and collaboration solutions to SMBs and the partners that serve them. Intermedia’s 360° approach to partner success makes it easy for channel partners to sell, set up, manage, and support the cloud while achieving strong margins and creating attractive new revenue streams through both branded, co-branded, and private label programs.
Josh Lamb
Director of Marketing, DNS Filter
As Director of Marketing, Josh is responsible for communicating the compelling vision of DNSFilter to all of our prospective customers. He is a veteran paratrooper with the 82nd Airborne Division and four combat tours to the Middle East. Josh holds a degree in Applied Management.
SESSION
Inside our Marketing Engine: How to Sell While You Sleep
Effective marketing is a perennial sticking point for MSPs. In this session, DNSFilter takes the hood off of their marketing engine to show you actionable ways you can find more clients and build a better relationship with the ones you already have. Tune in to hear Josh candidly explain what works well (and doesn't) for their marketing programs.
About DNS Filter
DNSFilter gives MSPs a revenue building, simple solution to block internet threats and unwanted content. Our secure, cloud-based DNS acts as a gateway to protect users from phishing, malware, botnets, and unwanted content. Beautiful dashboard reporting gives you a way to show your value as an MSP to your clients.
Simon Marcil
President, Propel Your MSP
In 2003, Simon joined forces with university colleagues Marc and Vince to create S3 Technologies, one of the largest Canadian-based, full-service MSPs that now has a team of over 90 people. As the company’s visionary, Simon defines the company’s offering and educates clients on the future of IT and security. He oversees all Account Management activities and S3’s technical advisors to ensure client success. In 2019, Simon co-founded Propel Your MSP, a SaaS company focused on building apps for MSPs. Simon has been a member of the Entrepreneurship Organization (EO) since 2006. He served on the board, and he further took on the Presidency of the EO Montreal Chapter a few years ago. In Simon’s spare time, you’ll find him challenging himself in the mountains across the globe. As an avid skier and trail runner, Simon has backcountry skied mountain ranges on all seven continents.
SESSION
Scaling Your vCIO Services
Most MSPs include vCIO services in their offering, but the majority also struggle to deliver them. In many cases, the owner or principal still needs to get involved, if not manage the whole thing. MSPs will often do a great job delivering these services to their largest account but will neglect their other clients. Why? The process of preparing the meetings is often still very manual and—as a result—extremely time consuming. We hear from most prospects that one of their major pain points is that their current MSP does very poor (or simply just doesn’t do) strategic planning. With this in mind, it’s crucial that you get vCIO services right!
In this presentation, Simon shares:
How he was able to scale the vCIO practice in his MSP from a one-man show 16 years ago to a team of 11 vCIOs & account managers today
Tips on how to streamline and automate the strategic planning process to ensure a consistent experience for all your clients
Best practices on how to structure and manage an account management team
Key KPIs used to evaluate vCIOs
About Propel Your MSP
Propel Your MSP (PYM) is a powerful MSP IT Roadmap App for vCIOs. Built by an MSP for MSPs who are looking to make their vCIOs more productive and who are looking to strengthen their client relations by delivering more value. PYM allows you to easily audit your client’s network against your MSP’s standards, painlessly manage the lifecycle of all IT assets, and effortlessly generate a complete IT Budget including projects.
Stephan Tallent, CISSP
Sr. Director, Managed Security Service Providers, Fortinet
Stephan Tallent brings over 19 years of managed services and information security experience to Fortinet, having spent the last 14 years building managed security service practices within several different types of service provider businesses. Prior to Fortinet, Stephan supported security service development, technical design and sales operations support at telecommunications provider Masergy and led the development of Logix’s first hosted services and cyber security practice. He also held sales and marketing leadership roles at ANX and Iomega (EMC), and was co-founder and chief architect of managed security services at a successful value-add reseller turned MSSP. Leveraging this experience and wielding best-in-breed security technology, Stephan focuses on consulting to the partner community on developing profitable, best-practice based service offerings that encompass architecture, product development, training, go-to-market strategies, and sales operations.
SESSION
Driving Value to Your Customers with Managed Security Services
As trusted advisor to your customers, you’re always seeking to add value and convert that to recurring revenue growth. You can continue to do that by proactively identifying risk and solving it for your customers. In this session, Stephan talks about adding cybersecurity services to your portfolio, including SD-WAN and public cloud security, and how you can illustrate continued value-add while driving service profitability.
About Fortinet
Fortinet secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network—today and into the future. Learn more at www.fortinet.com, the Fortinet Blog, or FortiGuard Labs.
Dan Wensley
CEO, Warranty Master
Dan Wensley is the CEO of Warranty Master—global leader in Automated Asset Lifecycle Management. He leads a team of #MasterMinds to help IT service providers sell more and service less by automating the reporting on the age and warranty status of all devices. No stranger to the ITSP/MSP ecosystem, Dan brings with him 25 years of experience propelling organizations to success by applying a high level of tact, ingenuity, and his innate understanding of the unique needs of the industry to develop high-performing teams that know how to deliver. Dan regularly speaks and moderates at industry events across the globe and can regularly be found in the airport, hopping a plane to his next destination.
SESSION
Increase Operational Efficiency and Generate More Sales With Automated Asset Lifecycle Management
In this session with industry veteran Dan Wensley, learn how automated and integrated asset data collection and reporting empowers MSPs to:
Save time and increase operational efficiency with integrated, automated, and up-to-date asset lifecycle reports
Improve client satisfaction by minimizing client downtime and creating forecasts and client budgets
Generate additional sales by increasing hardware replacement and service warranty coverage
About Warranty Master
Warranty Master is an Automated Asset Lifecycle Management application that helps IT Service Providers sell more and service less by automating the reporting on the age and warranty status of all devices. The application gives you the ability to proactively monitor and manage hardware refresh and warranty renewal sales, which improves your clients' service, performance, security, and budgeting capabilities. Get started for free at warrantymaster.com. No credit card required.
Steve Petryschuk
Director of Systems Engineering, Auvik Networks
Steve Petryschuk is the Director of Systems Engineering at Auvik Networks. He’s spent his time in this role working with both Auvik prospects and current partners, while also lending a hand on the technical side of the company’s network management software. Passionate about helping MSPs grow their businesses, Steve leverages his five years of experience leading technical enterprise sales and service opportunities in IT security to relate to the challenges and opportunities of the MSP world. He’s a regular speaker at many channel events on topics ranging from networking to technical sales, sales enablement, and more. Steve holds a Bachelor of Engineering and Management from McMaster University and is a registered Professional Engineer in Ontario.
SESSION
Secure Your Client’s Network—and Trust—With Effective Network Management
Cyberattacks are on the rise and while your clients know they’re at risk, they aren’t spending more of their IT budget on cybersecurity. So where are they spending their IT budget? And how can you secure more of that budget, while effectively protecting your clients from malicious actors? It all starts with maintaining good security hygiene. That means knowing what devices are on the network and how they’re configured, what changes are being made, and what the network’s being used for and by whom—in real time.
In this session, you'll learn how to use networking best practices to protect your clients and grow your business—without wasting time trying to convince them to increase their cybersecurity spend.
About Auvik Networks
Auvik’s cloud-based software simplifies and automates network monitoring and management for IT managed service providers. Auvik gives MSPs better visibility, documentation, and monitoring for their client networks, and automates many time-consuming network tasks. With Auvik, MSPs have an efficient and profitable way to manage their client networks. Visit www.auvik.com or follow @AuvikNetworks on Twitter. Auvik is a registered trademark of Auvik Networks Inc.
Angus Robertson
Chief Revenue Officer, Axcient
As CRO, Angus is responsible for marketing, sales, and customer success at Axcient. Axcient provides business continuity solutions serving managed service providers who in turn support small and medium size businesses. Previously, Angus was EVP of Marketing at Convercent, the leading provider of ethics and compliance software in the cloud, CMO at Hubble by insightsoftware, a leader in Enterprise Performance Management (EPM) software, and Vice President Product Marketing at Spirent. At Spirent, Angus was responsible for four product lines and $250M of revenue. In his free time, you can find Angus perusing his LinkedIn feed for industry updates or tearing up a squash court.
SESSION
Capture Your Share of the Cloud Pie: The Cloud Services Opportunity for MSPs
Managed services will grow from $180.5 billion in 2018 to $282 billion by 2023. The majority of this growth will come from cloud services. Don’t lose clients or market share to your competitors—make sure your business captures the cloud services growth wave.
In this session, SaaS industry veteran Angus Robertson will share:
CompTIA market research on the MSP cloud services opportunity
Your eight-step plan to build a cloud service practice for your MSP (developed in collaboration with Jason Bystrak, VP of Cloud at D&H)
Best practices for building an MSP cloud service offering, including key metrics, target markets, and sales tactics
How to make money with Office 365 Backup
An overview of the Axcient X360 Platform and Axcient Office 365 Protection
About Axcient
Axcient is an award-winning leader in business availability and cloud security solutions for Managed Service Providers (MSPs). The Axcient Business Availability suite—which includes Replibit, BRC, CloudFinder, Anchor, Fusion, and the Axcient Cloud—enables MSPs to build secure technology stacks for their clients, automate processes, and acts as the last line of defense for MSPs. Trusted by MSPs worldwide, Axcient protects businesses data and continuity in the event of security breaches, human error, and natural disasters. For more information, visit Axcient at www.axcient.com.
