Ebook: Helpdesk Habits

Helpdesk Habits ebook cover

Enjoy an e-copy of Helpdesk Habits by Mark Copeman, with foreword by ID Agent’s Kevin Lancaster.

Mark Copeman has spent two decades developing customer relationships, building a helpdesk and working with hundreds of customer service organizations across the world.

During this time, he has discovered the single most important ingredient to delivering exceptional customer service: habit creation and embedding.

Mark’s formula for success will not only transform how you work, but will also make you a happier and more successful customer service professional.

Through his unique framework, shared over 187 pages, he shows you how to create and embed 50 new habits, transforming how you deliver customer service, whether by phone, email or chat.


  • PDF edition of the book.
  • Available to MSPs worldwide.
  • Instructions on how to claim this gift will be emailed to you on Aug 2.

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Today’s giveaway is sponsored by: ID Agent